We want you to be completely satisfied with your purchase from our online store. If for any reason you are not satisfied, we accept returns within 15 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain items are exempt from being returned, including perishable goods, personalized items, and gift cards.
Once your return is received and inspected, we will send you an email notification to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.
If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact our customer service team within 7 days of receiving the item to initiate the exchange process. We will provide further instructions on how to return the item and arrange for a replacement to be sent to you.
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please note that the above policy is applicable for online purchases made through our website. For purchases made through third-party platforms or authorized retailers, please refer to their respective return and refund policies.
Take a picture of the damaged part and record a video of the product.
Email the picture and video to info.5elementsgift@gmail.com.
We will review and confirm the shipping details for the return.
Once the product is received, we will proceed with the refund.
